Where do you ship?
We will ship orders worldwide, providing Canada Post can get it there, which in most instances is YES! Whoever is your national postal service, will be the carrier accepting the hand-off from Canada Post once it reaches your country.
Please note, there may be an extra customs charge/duty applied to your order. This is not a fee charged by us/The Snips, however, if it happens, customer's will be responsible for any additional charges of this nature. Please check with your local customs office for more information about possible charges.
When will my order ship?
Our current ship times are usually between 1-2 weeks. We are working diligently to fulfill all orders and will have them processed as soon as possible. Some orders will take a little longer than others, especially those heading overseas to Europe, Australia and Japan. Please be patient, as your order's probably already in transit. Thanks in advance for your patience and understanding.
What is your return policy?
We will accept returned merchandise if the item(s) ordered arrive damaged as a result of the shipping process, or is found to be defective upon receipt. Returns must be co-ordinated by email through the webstore with the following information included:
The order date
Your original order number
Your name and contact information
Reason for return
Upon communicating with us about the damaged or defective merchandise received, please package the returned merchandise securely and send the package to the following address:
The Snips
13 Vanier Drive
Welland, Ontario
L3B 1A1 CANADA
How can I get help on an order?
Please feel free to send us an email. You can email us at merch [at] thesnips [dot] com.
What should I do if I am having trouble with my cart?
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